MagicFine Terms and Conditions

1. About MagicFine and what we do

MagicFine is an information and document-preparation service for people who have received certain UK parking and traffic notices. The Service helps you identify the type of notice, locate the key deadlines, understand possible grounds of challenge, assemble an evidence checklist, and generate a structured appeal pack that you can choose to submit yourself.

We help with information and document preparation only. We do not submit appeals on your behalf unless a feature expressly states otherwise, and using the Service does not create any agency, representation or fiduciary relationship between you and us.

2. Not a law firm and not legal advice

MagicFine is not a law firm, is not a firm of solicitors, and is not authorised or regulated to provide legal services. Nothing produced by the Service, including explanations, appeal strength indicators, suggested grounds, draft letters or appeal packs, constitutes legal advice or a substitute for advice from a qualified professional. For serious, escalated or court-stage matters, you should obtain independent professional advice.

3. Independence

MagicFine is independent. We are not connected to, endorsed by, or acting for any local authority, council, private parking operator, debt recovery agent, tribunal or appeal body. References to such organisations are for identification only.

4. Eligibility

To use the Service you must be at least 18 years old, be a resident of the United Kingdom or acting in relation to a UK-issued notice, and have the legal capacity to enter into a binding contract. You must use the Service only in connection with a notice that you are lawfully entitled to deal with, for example as the registered keeper, driver or an authorised representative.

5. Notices we do and do not support

The Service is designed for civil parking and traffic notices, which may include council Penalty Charge Notices, private parking charge notices, bus lane contraventions, low-emission and clean-air zone charges such as ULEZ, and moving traffic contraventions.

The Service does not support, and must not be used for, speeding offences, fixed penalty notices for criminal offences, any matter that has reached a court stage, or any criminal proceeding. If your matter falls outside the supported categories, you must seek appropriate professional advice. We may decline to process, or may discontinue processing, any matter we reasonably believe falls outside the supported scope.

6. Your responsibilities

You are responsible for the accuracy and completeness of everything you provide and submit. In particular, you are responsible for checking that the details on your original notice match the information we extract or display, for verifying all dates, deadlines and amounts independently before relying on them, for choosing whether to pay, appeal, or take any other step, for submitting any appeal or correspondence yourself and within the applicable deadline, and for ensuring you have the right to upload any document, photograph or other material you provide.

Deadlines, discount windows and amounts shown by the Service are estimates generated from the information available to us and may be incomplete or incorrect. They are provided to assist you, not to replace the official information on your notice. You must always rely on your original notice and the issuing body instructions as the authoritative source.

7. No guarantee of outcome

We do not guarantee that any appeal, challenge or representation will succeed, or that any notice will be cancelled, reduced, withdrawn or not escalated. The decision on any notice rests entirely with the issuer, operator, adjudicator or appeal body. Any appeal strength indication, likelihood, or recommendation provided by the Service is an informational estimate only and is not a prediction, promise or warranty of any result.

8. Accounts

Some features require an account. You must provide accurate information, keep your login credentials confidential, and remain responsible for all activity that occurs under your account. You must notify us promptly of any unauthorised use. We may suspend or terminate accounts that breach these Terms or that we reasonably believe are being used unlawfully or fraudulently.

9. Products, pricing and payment

The Service currently offers a free fine check together with paid products, which at the date of these Terms include an Appeal Pack and a Full Case product. The features and prices of each product are described on our pricing page. Prices are introductory and may change at any time, the price that applies to you is the price displayed at the time you complete your purchase.

Payments are processed by our third-party payment provider. We do not store your full card details. By purchasing, you authorise the applicable charge and agree to the payment provider own terms. All prices are stated in pounds sterling and, unless stated otherwise, are inclusive of any applicable VAT. You are responsible for any fees charged by your bank or card issuer.

10. Delivery of digital content and your right to cancel

Our paid products are digital content and digital services supplied electronically.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you normally have a 14-day right to cancel a purchase of digital content. However, where you ask us to begin generating or supplying your appeal pack or case materials immediately, you acknowledge and agree that supply begins right away, and you expressly consent to that immediate supply and accept that you will lose your statutory right to cancel once the digital content has been supplied or the service has been fully performed. This does not affect your separate rights in respect of faulty digital content described in Section 11.

11. Refunds

If a product is generated incorrectly because of a technical fault on our side, contact us within 7 days of purchase and we will investigate and, where appropriate, re-generate the product or provide a refund.

We do not offer refunds based on the outcome of any appeal, or because you changed your mind after the digital content has been supplied, or because you disagree with an informational assessment such as an appeal strength estimate. Nothing in this Section limits your non-excludable statutory rights under the Consumer Rights Act 2015, including your right to digital content that is of satisfactory quality, fit for purpose and as described.

12. Acceptable use

You agree not to use the Service unlawfully or for any unlawful matter, not to upload content that is false, misleading, fraudulent, infringing, defamatory or that you have no right to share, not to upload another person notice or personal data without authority, not to attempt to access, disrupt, reverse-engineer, scrape, overload or interfere with the Service or its security, and not to resell, sublicense or commercially exploit the Service without our written permission. We may suspend or terminate access for any breach of this Section.

13. Your content and licence to us

You retain ownership of the documents, photographs, answers and other materials you upload ("Your Content"). You grant us a limited, non-exclusive licence to host, process and use Your Content solely to provide the Service to you, including extracting information, generating your appeal pack, and operating related features such as reminders and case tracking. We process Your Content in accordance with our Privacy Policy.

14. Our intellectual property

The Service, including its software, design, text, templates, generated document structure, branding and the MagicFine name, is owned by or licensed to us and is protected by intellectual property laws. We grant you a personal, non-exclusive, non-transferable, revocable licence to use the Service and to use any appeal pack we generate for your own personal, non-commercial purpose in dealing with your own notice. You must not copy, redistribute, resell or use our materials for any other purpose.

15. Third-party services and links

The Service may rely on or link to third parties, including a payment processor and infrastructure providers. We are not responsible for the content, availability, terms or acts of third parties. Your use of third-party services is subject to their own terms.

16. Availability

We aim to keep the Service available but do not guarantee uninterrupted or error-free operation. We may modify, suspend or withdraw all or part of the Service, including individual features, at any time, with or without notice, and we will not be liable to you for doing so.

17. Disclaimers

To the fullest extent permitted by law, the Service and all content, estimates, deadlines, assessments and generated materials are provided as is and as available without warranties of any kind, whether express or implied, including any implied warranties of accuracy, merchantability or fitness for a particular purpose, except for warranties that cannot be excluded under applicable law.

18. Limitation of liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under English law, including your non-excludable rights under the Consumer Rights Act 2015.

Subject to that, we are not liable for any missed deadline, payment, escalation, additional charge, court cost or penalty arising from your decisions or from your reliance on estimates or generated materials, for any loss of an appeal or refusal to cancel a notice, or for any indirect, special or consequential loss. Subject to the first paragraph of this Section, our total aggregate liability to you arising out of or in connection with the Service and these Terms is limited to the greater of the amount you paid to us for the product giving rise to the claim, or 100 pounds.

Because deadlines are time-critical and within your control, you accept that the responsibility for paying or submitting on time, as set out in Section 6, rests with you.

19. Indemnity

You agree to indemnify and hold us harmless from any claim, loss or cost, including reasonable legal costs, arising from your breach of these Terms, your misuse of the Service, or your submission of inaccurate, unauthorised or unlawful content.

20. Data protection

We process personal data in accordance with our Privacy Policy and applicable UK data protection law, including the UK GDPR and the Data Protection Act 2018. You can delete a case at any time, and closed cases and their associated sensitive materials are subject to our data-retention process as described in our Privacy Policy. Certain records, such as payment and accounting records, may be retained where we are required or permitted to keep them.

21. Suspension and termination

You may stop using the Service at any time and may delete your cases or account in accordance with the available controls and our Privacy Policy. We may suspend or terminate your access immediately if you breach these Terms, if required by law, or to protect the Service or other users. Sections that by their nature should survive termination, including intellectual property, disclaimers, limitation of liability and indemnity, will continue to apply.

22. Changes to these Terms

We may update these Terms from time to time. The version in force is the one published on the Service with the last updated date shown above. Material changes will take effect when posted, and your continued use of the Service after changes are posted constitutes acceptance of the updated Terms.

23. Governing law and jurisdiction

These Terms and any dispute arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales have non-exclusive jurisdiction, except that if you are a consumer resident elsewhere in the UK you may also bring proceedings in your local courts, and nothing affects your mandatory local consumer protections.

24. General

If any provision of these Terms is found unenforceable, the remaining provisions continue in force. Our failure to enforce any right is not a waiver of it. You may not transfer your rights under these Terms without our consent, we may transfer ours to a successor in connection with a reorganisation or sale of the business. These Terms, together with our Privacy Policy and Disclaimer, are the entire agreement between you and us regarding the Service.

25. Contact

Questions about these Terms can be sent to Hello@entrypass.io or to EntryPass Limited, 49 Station Road, Polegate, England, BN26 6EA.